1. Information we collect
We may collect information that you provide when purchasing or requesting support, including your name, email address, billing or location information made available to us through our payment provider, transaction details, the products you purchased, and messages you send to customer support.
We may also receive limited technical information associated with use of our website or third-party services, such as IP address, browser or device information, timestamps, and security or fraud-prevention signals.
2. Payment information
Payments are processed through Stripe. Full payment-card numbers and CVV codes are handled by Stripe and are not intended to be stored directly on this website by Vantora Retail LLC. Stripe may process payment, identity, fraud-prevention, and transaction information under its own privacy practices.
3. How we use information
- Process and document purchases and payments.
- Deliver digital courses, files, links, or access instructions.
- Provide customer service, billing support, and refund assistance.
- Maintain order, delivery, tax, accounting, and dispute records.
- Prevent fraud, misuse, unauthorized access, and payment abuse.
- Comply with legal, tax, accounting, and regulatory obligations.
4. Service providers and disclosure
We may share information with service providers only as reasonably necessary to operate the business and provide purchased products. These may include Stripe for payment processing, Netlify for website hosting, email providers for customer communications, and cloud-storage or delivery providers such as Google when those services are used to deliver course access.
We may also disclose information when required by law, to respond to lawful requests, to protect our rights or customers, or to investigate suspected fraud or security issues. We do not state that customer personal information is sold for advertising purposes.
5. Cookies and similar technologies
This website does not intentionally use advertising cookies in its current static-site configuration. Third-party services linked from or used with the site may use cookies or similar technologies according to their own policies.
6. Data retention and security
We retain records for as long as reasonably necessary for product delivery, support, accounting, tax, fraud prevention, chargebacks or disputes, legal compliance, and legitimate business recordkeeping. We use reasonable administrative and technical measures intended to protect information, but no online system can guarantee absolute security.
7. Your choices and requests
You may contact us to request access to, correction of, or deletion of personal information that we control, subject to legal or business record-retention requirements. To make a privacy request, email demetris.ross81@gmail.com.
8. Children
Our products and website are not directed to children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it where required.
9. Changes to this policy
We may update this Privacy Policy as our services, vendors, or legal obligations change. The effective date shown at the top of this page indicates when this version became effective.
10. Contact
Questions about this Privacy Policy can be sent to demetris.ross81@gmail.com.